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  • 14.5 hours of self-paced learning
  • 10 end of chapter quizzes
  • 2 sample test papers
  • Exam fee included
  • 21 PDUs offered

Course description

  • What are the course objectives?

    The ITIL Intermediate Release, Control and Validation (RCV) certification is a freestanding qualification and is also part of the ITIL Intermediate Capability Lifecycle stream and a module in the ITIL Expert qualification in IT Service Management. The ITIL Certificate in RCV is designed to help you apply RCV for successful planning, testing and implementation of new services to meet organizational and user requirements and achieve IT operational excellence.
     
    This training module and the associated exam and certificate will test and validate your knowledge of industry best practices in service management documented in the ITIL Continual Service Improvement publication. Simplilearn brings ITIL Intermediate RCV certification training to professionals who want the convenience of self-paced learning. 

  • Why is this certification in such high demand?

    The ITIL framework sets international quality benchmarks for IT professionals around the world. The value of ITIL has grown sharply in recent years and an ITIL certification is fast becoming an entry-level requirement for a majority of IT-based roles. Simplilearn’s ITIL Intermediate training has a modular structure to provide expertise at every level of the IT service management lifecycle.
     
    The ITIL Intermediate RCV Certification will demonstrate your competency in release, control and validation of IT services to potential global employers. You will learn to master the principles, objectives, processes, methods and functions employed in RCV and the ways they are integrated in the service lifecycle.
     
    Simplilearn is accredited by APMG and TUV as an ITIL Foundation and Intermediate Training provider and an Accredited Examination Centre (AEC) by APMG, TUV and EXIN.

  • What skills will you learn?

    After completing this course, you will be able to:
    • Describe the organization process for Release, Control, and Validation, including roles,  responsibilities, activities, and functions to achieve operational excellence
    • Outline how to measure Release, Control, and Validation
    • Define technology and implementation considerations for Release, Control, and Validation
    • List challenges, critical success factors, and risks in Release, Control, and Validation
    • Define terminology related to Release, Control, and Validation
    • Pass the Release, Control, and Validation certification examination

  • What are the career benefits of this course?

    Simplilearn’s ITIL Intermediate RCV course provides a complete management-level overview of Release, Control and Validation and all of its related activities.
     
    According to some of the leading job websites, ITIL Intermediate RCV Certification is a prerequisite for many key roles in the IT sector. Certified professionals can expect to pursue career opportunities in roles such as release manager, security manager, security administrator, database administrator, and IT operations manager.
     
    The demand for certified professionals in the RCV module of ITIL is growing dramatically in the global market. They are highly paid for their skills and expertise, and they are paid considerably more than their non-certified peers. According to recent surveys by payscale.com, certified professionals in this field are paid the median annual salary of $98,461.

  • Who should take this course?

    The target group of the ITIL Intermediate RCV Certificate includes, but is not restricted, to:
    • Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, change evaluation and knowledge management, and for those who wish to enhance their role-based capabilities.
    • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications.
    • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules.
    • Individuals seeking progress toward the ITIL Master’s Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Course preview

    • Learning Unit 00 - Introductory Lesson 41:44
      • 0.1 Introductory Lesson01:14
      • 0.2 Agenda01:07
      • 0.3 Objective00:27
      • 0.4 ITIL® 2011 Introduction00:58
      • 0.5 ITIL® 2011 Intermediate00:49
      • 0.6 ITIL - Qualification Criteria01:53
      • 0.7 Definition of Service Lifecycle00:49
      • 0.8 Definition of Service Capability00:46
      • 0.9 Difference between Lifecycle and Capability Modules00:37
      • 0.10 Managing Across the Lifecycle00:46
      • 0.11 Accreditation Institute00:43
      • 0.12 RCV Course Description00:56
      • 0.13 Course Objective00:57
      • 0.14 Target Candidate00:37
      • 0.15 Target Candidate contd..01:13
      • 0.16 Exam Pre-requisites01:27
      • 0.17 ITIL® 2011 RCV Exam Format01:10
      • 0.18 Exam Tips00:15
      • 0.19 Course Outline08:06
      • 0.20 Quiz00:55
      • 0.21 Foundation Basics00:16
      • 0.22 ITIL History01:49
      • 0.23 ITIL Service Management Lifecycle03:20
      • 0.24 ITIL Processes across lifecycle00:33
      • 0.25 Foundation Basics-4P's01:55
      • 0.26 Business and IT Alignment How and what?01:10
      • 0.27 What is Service?00:41
      • 0.28 Service Management02:03
      • 0.29 Service and value01:25
      • 0.30 What is a Process?01:02
      • 0.31 Governance and ITSM01:12
      • 0.32 Thank You00:33
    • Learning Unit 01 - Introduction to Release 26:03
      • 1.1 Learning Unit 100:35
      • 1.2 Service Transition01:00
      • 1.3 Purpose and Objectives of Service Transition01:11
      • 1.4 Key Terms in Service Transition01:16
      • 1.5 Key Terms in Service Transition01:17
      • 1.6 Service Transition - Scope in Relation to RCV processes ( 1 of 2)00:58
      • 1.7 Service Transition - Scope in Relation to RCV processes ( 2 of 2)00:59
      • 1.8 Service Transition Processes and Activities02:48
      • 1.9 Service Transition - Value to Business ( 1of 2)01:05
      • 1.10 Service Transition - Value to Business ( 2 of 2)00:48
      • 1.11 Inter Lifecycle Stages Process interaction00:45
      • 1.12 Developing an effective Service Transition Strategy00:21
      • 1.13 Service Transition Lifecycle Stages01:19
      • 1.14 Key initiatives for an effective preparation for Service Transition01:13
      • 1.15 Planning and Coordinating Service Transition: Best Practices01:19
      • 1.16 Planning and Coordinating Service Transition: Best Practices01:21
      • 1.17 Planning and Coordinating Service Transition: Best Practices00:59
      • 1.18 Planning and Coordinating Service Transition: Best Practices01:02
      • 1.19 Providing Transition Process Support to Stakeholders01:03
      • 1.20 Providing Transition Process Support to Stakeholders00:50
      • 1.21 Providing Transition Process Support to Stakeholders01:05
      • 1.22 Providing Transition Process Support to Stakeholders01:17
      • 1.23 Learning Unit Summary01:32
      • 1.24 Practical Exercise: Activity
      • 1.25 Quiz
    • Learning Unit 02 - Change Management 1:19:25
      • 2.1 Learning Unit 201:06
      • 2.2 Purpose and Objectives of Change Management00:47
      • 2.3 Scope of Change Management Process00:52
      • 2.4 Scope of Change Management: Strategic, Tactical, and Operational01:56
      • 2.5 Business Value of Change Management02:52
      • 2.6 Business Value of Change Management: Examples from Real Life00:50
      • 2.7 Exercise: Assess the Impact of a Change00:17
      • 2.8 Change Management Policies02:23
      • 2.9 Change Management: Design and Planning Considerations01:17
      • 2.10 Concept Refresh00:21
      • 2.11 Concept Refresh00:17
      • 2.12 What is Change Request?00:47
      • 2.13 Types of Change Request00:46
      • 2.14 Types of Changes,RFC's& Changes Records : Lets Set The Record Straight!01:33
      • 2.15 Types of request by Service Lifecycle stage00:43
      • 2.16 Change Models01:09
      • 2.17 Change Proposals00:56
      • 2.18 Standard Changes02:03
      • 2.19 Standard Changes contd..00:55
      • 2.20 Remediation Planning01:48
      • 2.21 Change Management Process Activities00:51
      • 2.22 Typical activities in Managing individual changes00:33
      • 2.23 Example Process flow for a Normal Change Request00:44
      • 2.24 Example Process flow for a Standard Operational Change Request01:09
      • 2.25 Major Change Management Activities00:21
      • 2.26 Change Management Activities Methods and Techniques ( 1 of 6)01:19
      • 2.27 Change Management Activities Methods and Techniques (2 of 6)03:11
      • 2.28 7 R’s of Change Management01:00
      • 2.29 Practical Exercise00:07
      • 2.30 Example of Change Authorization Model01:19
      • 2.31 Change Management Activities Methods and Techniques (3 of 6)02:05
      • 2.32 Change Management Activities Methods and Techniques (4 of 6)04:12
      • 2.33 Change Management Activities Methods and Techniques (5 of 6)03:38
      • 2.34 Change Management Activities Methods and Techniques (6 of 6)03:37
      • 2.35 Change Management Process Triggers03:00
      • 2.36 Change Management Process Inputs and Outputs02:04
      • 2.37 Change Management Process Interfaces04:26
      • 2.38 Change Management Interfaces within Service Management02:55
      • 2.39 Change Management Interfaces with SACM00:17
      • 2.40 Change Information Management01:17
      • 2.41 Change Management CSF's And KPI's ( 1 of 3)01:54
      • 2.42 Change Management CSF's And KPI's ( 2 of 3)00:50
      • 2.43 Change Management CSF's And KPI's ( 3 of 3)00:48
      • 2.44 Change Management Challenges01:07
      • 2.45 Change Management Risks01:05
      • 2.46 Change Management Risks ( 2 of 2)00:47
      • 2.47 Change Management Operational Activities00:41
      • 2.48 Change Triggers in Service Operations01:34
      • 2.49 Managing Change In Service Operations01:46
      • 2.50 Managing organization and stakeholder change02:09
      • 2.51 Understanding the Organization Culture01:29
      • 2.52 Understanding the Organization Culture00:45
      • 2.53 Understanding the Organization Culture00:50
      • 2.54 Understanding the Organization Culture00:13
      • 2.55 Learning Unit Summary01:44
      • 2.56 Quiz
    • Learning Unit 03 - Service Asset and Configuration Management 48:27
      • 3.1 Learning Unit 301:15
      • 3.2 Purpose of Service Asset and Configuration Management(SACM)01:18
      • 3.3 SACM - Key Terms01:03
      • 3.4 Objectives of Service Assets & Configuration Management00:26
      • 3.5 Scope of SACM Process01:38
      • 3.6 Business value of SACM01:13
      • 3.7 Service Assets and Configuration Management Principles (1 of 2)01:16
      • 3.8 Service Assets and Configuration Management Principles (2 of 2)01:01
      • 3.9 Basic Concepts in SACM01:07
      • 3.10 Basic Concepts in SACM01:32
      • 3.11 A Logical Configuration Model01:22
      • 3.12 Configuration Management System (CMS)01:45
      • 3.13 The Architectural layers of the CMS.02:30
      • 3.14 Major Components of Configuration Management System06:33
      • 3.15 Activities of Asset Management01:35
      • 3.16 Software Asset Management00:49
      • 3.17 The relationship between the DML and a CMDB in the CMS.00:22
      • 3.18 Asset and Configuration Management Activities00:31
      • 3.19 Asset and Configuration Management Activities06:02
      • 3.20 Practical Exercise00:18
      • 3.21 Information Management considerations for SACM02:10
      • 3.22 SACM Process Triggers, Inputs and Outputs01:21
      • 3.23 SACM Service Management Interfaces01:36
      • 3.24 SACM CSF's And KPI's ( 1 of 3)02:15
      • 3.25 SACM CSF's And KPI's ( 2 of 3)01:10
      • 3.26 SACM CSF's And KPI's (3 of 3)00:57
      • 3.27 The challenges and risks of SACM02:10
      • 3.28 Typical SACM activities performed on a daily basis by SO01:44
      • 3.29 Learning Unit Summary00:50
      • 3.30 SACM Quiz Scenario00:16
      • 3.31 SACM Quiz Question00:11
      • 3.32 SACM Quiz Explanations00:11
      • 3.33 Quiz
    • Learning Unit 04 - Service Validation and Testing 40:15
      • 4.1 Learning Unit 401:05
      • 4.2 Purpose of Service Validation and Testing Process (SVT)01:52
      • 4.3 Scope of the Service Validation and Testing Process02:13
      • 4.4 Value to Business of Service Validation and Testing Process00:57
      • 4.5 Service Validation and Testing Policies03:10
      • 4.6 Test Models
      • 4.7 Various Validation and Testing Perspectives and Their Purpose01:38
      • 4.8 The stakeholder groups' requirements to be addressed01:37
      • 4.9 Test levels and Test models01:04
      • 4.10 Test levels and Test models : Service V Model01:43
      • 4.11 Service Validation and Testing Process : Key Activities00:30
      • 4.12 Service Validation and Testing Process : Key Activities02:01
      • 4.13 Service Validation and Testing Process : Key Activities01:04
      • 4.14 Service Validation and Testing Process : Key Activities00:32
      • 4.15 Service Validation and Testing Process : Key Activities00:27
      • 4.16 Service Validation and Testing Process : Key Activities01:15
      • 4.17 Service Validation and Testing Process : Key Activities00:58
      • 4.18 Service Validation and Testing Process : Key Activities00:35
      • 4.19 Service Validation and Testing Process Triggers, Inputs and Outputs04:23
      • 4.20 Service Validation and Testing Interfaces to Other Lifecycle Stages01:28
      • 4.21 Service Validation and Testing Information Management03:29
      • 4.22 Practices of maintaining Test Data and Test Environments01:22
      • 4.23 Critical Success (CSF's) And Key Performance Indicators (KPI's)02:32
      • 4.24 Critical Success (CSF's) And Key Performance Indicators (KPI's)00:41
      • 4.25 Critical Success (CSF's) And Key Performance Indicators (KPI's)00:43
      • 4.26 Challenges and Risks01:28
      • 4.27 Learning Unit Summary01:28
      • 4.28 Quiz
    • Learning Unit 05 - Release and Deployment Management 1:31:58
      • 5.1 Learning Unit 501:11
      • 5.2 Purpose of Release and Deployment Management (RDM)02:42
      • 5.3 Objectives and Scope of Release and Deployment Management01:27
      • 5.4 Value to Business of Release and Deployment Process01:10
      • 5.5 Release and Deployment Policies01:06
      • 5.6 Release Unit and Identification02:06
      • 5.7 Simplified example of Release Units for an IT service00:29
      • 5.8 Designing Release and Release Packages01:16
      • 5.9 Architecture elements to be built and tested02:19
      • 5.10 Example of a release package01:15
      • 5.11 Coordinating the deployment of service components01:44
      • 5.12 Release design options and considerations : Big Bang vs. Phased01:03
      • 5.13 Option for 'Big Bang'and phased deployment02:08
      • 5.14 Phased deployment across geographical locations00:54
      • 5.15 Release design option and consideration : push and pull00:58
      • 5.16 Release design options and considerations : Manual vs. Automation00:58
      • 5.17 Release and deployment models01:52
      • 5.18 Considerations in Release and deployment models01:33
      • 5.19 Phases of Release and Deployment management01:45
      • 5.20 Phases of Release and Deployment management00:45
      • 5.21 Release and Deployment plans01:55
      • 5.22 Pass or Fail criteria01:59
      • 5.23 Build and Test Planning01:47
      • 5.24 Types of Environments Prior to Productions03:10
      • 5.25 Deployment Planning00:20
      • 5.26 Deployment Planning00:14
      • 5.27 Planning of Pilots05:47
      • 5.28 Financial or Commercial planning01:13
      • 5.29 Release Build and Test : Key steps and techniques06:51
      • 5.30 Planning and Preparing for Deployment01:19
      • 5.31 Example of a set of deployment activities00:49
      • 5.32 Deployment : Assess readiness of target group01:14
      • 5.33 Deployment : Develop plans01:28
      • 5.34 Deployment : Perform Transfer, Deployment and Retirement00:28
      • 5.35 Perform Transfer, Deployment and Retirement00:52
      • 5.36 Perform Transfer, Deployment and Retirement01:05
      • 5.37 Perform Transfer, Deployment and Retirement00:50
      • 5.38 Perform Transfer, Deployment and Retirement00:41
      • 5.39 Perform Transfer, Deployment and Retirement01:17
      • 5.40 Perform Transfer, Deployment and Retirement01:05
      • 5.41 Perform Transfer, Deployment and Retirement01:35
      • 5.42 Perform Transfer, Deployment and Retirement00:56
      • 5.43 Perform Transfer, Deployment and Retirement00:30
      • 5.44 Verify Deployment01:51
      • 5.45 Early Life Support02:37
      • 5.46 Example of early life support activities00:52
      • 5.47 Illustration of the benefits of targeted early life support02:55
      • 5.48 Review and Close a Deployment Activities to Include02:15
      • 5.49 Release and Deployment Management :Process Triggers00:24
      • 5.50 Release and Deployment Management :Process Inputs and Outputs03:03
      • 5.51 Release and Deployment Management :Interfaces02:05
      • 5.52 Release and Deployment Management :Information Management02:19
      • 5.53 Release and Deployment CSF's And KPI's ( 1 of 3)01:27
      • 5.54 Release and Deployment CSF's And KPI's ( 2 of 3)00:50
      • 5.55 Release and Deployment CSF's And KPI's ( 3 of 3)00:41
      • 5.56 Risks and Challenges02:06
      • 5.57 Typical RDM activities performed on a daily basis by Service Operation01:03
      • 5.58 Learning Unit Summary01:24
      • 5.59 Quiz
    • Learning Unit 06 - Request Fulfillment 26:10
      • 6.1 Learning Unit 601:06
      • 6.2 Purpose and Objectives of Request Fulfillment01:03
      • 6.3 Scope of Request Fulfillment01:16
      • 6.4 Request Fulfillment- Value to Business00:51
      • 6.5 Request Fulfillment- Policies ( 1 of 3)01:30
      • 6.6 Request Fulfillment- Policies ( 2 of 3)00:48
      • 6.7 Request Fulfillment- Policies ( 3 of 3)01:04
      • 6.8 Principles and Basic Concepts00:59
      • 6.9 Principles and Basic Concepts00:41
      • 6.10 Principles and Basic Concepts00:29
      • 6.11 Principles and Basic Concepts01:17
      • 6.12 Process Activities, Methods and Techniques00:26
      • 6.13 Process Activities, Methods and Techniques00:35
      • 6.14 Process Activities, Methods and Techniques00:35
      • 6.15 Process Activities, Methods and Techniques00:33
      • 6.16 Process Activities, Methods and Techniques00:28
      • 6.17 Process Activities, Methods and Techniques00:24
      • 6.18 Process Activities, Methods and Techniques00:30
      • 6.19 Process Activities, Methods and Techniques00:34
      • 6.20 Process Activities, Methods and Techniques00:36
      • 6.21 Process Activities, Methods and Techniques00:27
      • 6.22 Practical Exercise00:19
      • 6.23 Request Fulfillment Inputs and Outputs00:53
      • 6.24 Request Fulfillment Inputs and Outputs00:53
      • 6.25 Request Fulfillment Interfaces with other lifecycle Stages00:45
      • 6.26 Request Fulfillment Interfaces with other lifecycle Stages00:11
      • 6.27 Request Fulfillment Information Management00:37
      • 6.28 Critical Success Factors (CSF's) and Key Performance Indicators(KPI's)01:43
      • 6.29 Critical Success Factors (CSF's) and Key Performance Indicators(KPI's)00:59
      • 6.30 Practical Exercise00:18
      • 6.31 Request Fulfillment- Challenges00:58
      • 6.32 Request Fulfillment - Risks01:18
      • 6.33 learning Unit Summary01:04
      • 6.34 Quiz
      • 6.35 Scenario
    • Learning Unit 07 - Change Evaluation 29:49
      • 7.1 Learning Unit 700:51
      • 7.2 Purpose and Objectives of Change Evaluation00:58
      • 7.3 Scope of Change Evaluation00:56
      • 7.4 Change Evaluation - Value to Business00:41
      • 7.5 Change Evaluation Policies00:49
      • 7.6 Change Evaluation Principles00:50
      • 7.7 Change Evaluation Plan-Do-Check-Act (PDCA)01:09
      • 7.8 Change Evaluation- Terms (1 of 2)01:14
      • 7.9 Change Evaluation- Terms (2 of 2)01:08
      • 7.10 Change Evaluation- Process Flow00:16
      • 7.11 Evaluation Plan01:05
      • 7.12 Understanding the Intended effects of a change01:20
      • 7.13 Understanding the Unintended effects of a change01:01
      • 7.14 Factors for considering the effect of a service change00:28
      • 7.15 Evaluation of Predicted Service Performance01:01
      • 7.16 Evaluation of Actual Service Performance (1 of 2)01:05
      • 7.17 Evaluation of Actual Service Performance (2 of 2)00:50
      • 7.18 Risk Management02:30
      • 7.19 Risk Management - Deviations00:54
      • 7.20 Risk Management - Test Plans and Results01:11
      • 7.21 Change Evaluation Report01:19
      • 7.22 Change Evaluation Triggers, Inputs and Outputs00:37
      • 7.23 Change Evaluation Interfaces with other Lifecycle Stages01:00
      • 7.24 Change Evaluation Interfaces with other Lifecycle Stages00:54
      • 7.25 Change Evaluation Information Management00:33
      • 7.26 Critical Success Factors (CSF's) and Key Performance Indicators (KPI's)02:00
      • 7.27 Change Evaluation: Challenges01:14
      • 7.28 Change Evaluation: Risks00:50
      • 7.29 Learning Unit Summary01:05
      • 7.30 Quiz
    • Learning Unit 08 - Knowledge Management 52:41
      • 8.1 Learning Unit 801:03
      • 8.2 Purpose and Objectives of Knowledge Management01:27
      • 8.3 Scope of Knowledge Management00:47
      • 8.4 Knowledge Management Value to Business01:55
      • 8.5 Knowledge Management Value to Business w.r.t Service Transition01:08
      • 8.6 Knowledge Management Value to Business w.r.t Service Transition00:53
      • 8.7 Knowledge Management Policies00:51
      • 8.8 The Data to Information to Knowledge to Wisdom structure03:25
      • 8.9 The Flow from Data to Wisdom00:19
      • 8.10 The Service Knowledge Management System (SKMS)01:18
      • 8.11 Examples of items that should be stored in an SKMS (1 of 2)01:12
      • 8.12 Examples of items that should be stored in an SKMS (2 of 2)01:22
      • 8.13 Examples of Data and Information in the SKMS00:18
      • 8.14 Effective Knowledge Management Strategy01:45
      • 8.15 Steps In Knowledge Identification, Capture and Maintenance01:14
      • 8.16 Techniques for Enabling Knowledge Transfer05:39
      • 8.17 Do You Remember?? Techniques for Knowledge Transfer (Quiz)00:12
      • 8.18 Managing Data, Information and Knowledge01:25
      • 8.19 Managing Data, Information and Knowledge02:10
      • 8.20 Managing Data, Information and Knowledge01:11
      • 8.21 An Architecture for Service Knowledge Management05:37
      • 8.22 Managing Data, Information and Knowledge02:41
      • 8.23 Managing Data, Information and Knowledge00:48
      • 8.24 Knowledge Management Process Triggers00:43
      • 8.25 Knowledge Management Process Inputs and Outputs01:10
      • 8.26 Knowledge Management Process Inputs and Outputs01:04
      • 8.27 Knowledge Management Process Inputs and Outputs00:45
      • 8.28 Knowledge Management Interfaces with Other Lifecycle stages00:53
      • 8.29 Important Aspects of Knowledge Management to Understand00:26
      • 8.30 Critical Success Factors (CSF's) and Key Performance Indicators (KPI's)02:04
      • 8.31 Critical Success Factors (CSF's) and Key Performance Indicators (KPI's)01:03
      • 8.32 Measuring benefit from Knowledge Transfer01:43
      • 8.33 Knowledge Management : Challenges00:52
      • 8.34 Knowledge Management : Risks00:45
      • 8.35 Relationship between CSI and Knowledge Management00:36
      • 8.36 Knowledge Management leads to better IT Decisions00:20
      • 8.37 Learning Unit Summary (1 of 2)00:54
      • 8.38 Learning Unit (2 of 2)00:43
      • 8.39 Quiz
    • Learning Unit 09 - RCV Roles and Responsibilities 39:27
      • 9.1 Learning Unit 900:43
      • 9.2 Service Owner Responsibilities (1 of 3)01:04
      • 9.3 Service Owner Responsibilities ( 2 of 3)01:03
      • 9.4 Service Owner Responsibilities ( 3 of 3)00:32
      • 9.5 Examples of Processes that Support or Enable Services (1 of 2)01:08
      • 9.6 Examples of Processes that Support or Enable Services (2 of 2)01:10
      • 9.7 Generic Process Owner Responsibilities (1of 2)00:56
      • 9.8 Generic Process Owner Responsibilities (2 of 2)01:07
      • 9.9 Process Manager - Responsibilities01:13
      • 9.10 Process Practitioner - Responsibilities00:55
      • 9.11 Key Roles Functions Related to Transition Planning and Support01:07
      • 9.12 Key Roles Functions Related to Transition Planning and Support01:06
      • 9.13 Key Roles Functions Related to Transition Planning and Support00:53
      • 9.14 Key Roles Functions Related to Change Management00:49
      • 9.15 Key Roles Functions Related to Change Management00:37
      • 9.16 Key Roles Functions Related to Change Management00:37
      • 9.17 Key Roles Functions Related to Change Management00:59
      • 9.18 Key Roles Functions Related to Change Management00:36
      • 9.19 Key Roles Functions Related to Change Management00:55
      • 9.20 Key Roles Functions Related to Change Management00:50
      • 9.21 Key Roles Functions Related to Service Asset and Configuration Mgmt.00:41
      • 9.22 Key Roles Functions Related to Service Asset and Configuration Mgmt.01:01
      • 9.23 Key Roles Functions Related to Service Asset and Configuration Mgmt.00:44
      • 9.24 Key Roles Functions Related to Service Asset and Configuration Mgmt.00:55
      • 9.25 Key Roles Functions Related to Release and Deployment Management00:45
      • 9.26 Key Roles Functions Related to Release and Deployment Management01:11
      • 9.27 Key Roles Functions Related to Release and Deployment Management00:50
      • 9.28 Key Roles Functions Related to Release and Deployment Management01:02
      • 9.29 Key Roles Functions Related to Release and Deployment Management00:51
      • 9.30 Key Roles Functions Related to Release and Deployment Management00:50
      • 9.31 Key Roles Functions Related to Service Validation and Testing00:47
      • 9.32 Key Roles Functions Related to Service Validation and Testing01:06
      • 9.33 Key Roles Functions Related to Service Validation and Testing00:36
      • 9.34 Key Roles Functions Related to Service Validation and Testing01:08
      • 9.35 Key Roles Functions Related to Request Fulfillment00:41
      • 9.36 Key Roles Functions Related to Request Fulfillment00:49
      • 9.37 Key Roles Functions Related to Request Fulfillment00:44
      • 9.38 Key Roles Functions Related to Request Fulfillment00:52
      • 9.39 Key Roles Functions Related to Change Evaluation00:39
      • 9.40 Key Roles Functions Related to Change Evaluation00:38
      • 9.41 Key Roles Functions Related to Change Evaluation00:38
      • 9.42 Key Roles Functions Related to Knowledge Management00:30
      • 9.43 Key Roles Functions Related to Change Evaluation00:52
      • 9.44 Key Roles Functions Related to Knowledge Management00:43
      • 9.45 Key Roles Functions Related to Knowledge Management00:31
      • 9.46 Learning Unit Summary01:03
      • 9.47 Quiz
      • 9.48 Scenario
    • Learning Unit 10 - Technology and Implementation Considerations 1:01:15
      • 10.1 Technology and implementation considerations01:05
      • 10.2 List of Generic requirements for integrated ITSM Technology00:37
      • 10.3 List of Generic requirements for integrated ITSM Technology01:04
      • 10.4 List of Generic requirements for integrated ITSM Technology01:21
      • 10.5 List of Generic requirements for integrated ITSM Technology00:58
      • 10.6 List of Generic requirements for integrated ITSM Technology01:25
      • 10.7 Benefits of Technology and Tools for Process Implementation01:15
      • 10.8 Defining Tool Requirements (1 of 2)01:39
      • 10.9 Defining Tool Requirements (2 of 2)01:12
      • 10.10 Evaluating Technology and Tools for Process Implementation05:45
      • 10.11 The Fulfilment of the Tools Requirements01:25
      • 10.12 Service Management Tool Evaluation Process01:03
      • 10.13 Evaluation Criteria01:22
      • 10.14 Managing Change In Service Operation00:28
      • 10.15 Change Triggers in Service Operations01:25
      • 10.16 Change Assessment and Measurement of Successful Change01:32
      • 10.17 Service Operation and Project Management01:21
      • 10.18 Assessing and Managing Risk in Service Operation01:24
      • 10.19 Operational staff in Service Design and Transition01:44
      • 10.20 Challenges Relating to Implementing ST practices and processes01:20
      • 10.21 Challenges Relating to Implementing ST practices and processes01:06
      • 10.22 Challenges Relating to Implementing ST practices and processes01:19
      • 10.23 CSF Relating to Implementing ST practices and processes03:19
      • 10.24 Risks Relating to Implementing ST practices and processes01:38
      • 10.25 Planning and Implementing Service Management Technologies00:28
      • 10.26 Planning and Implementing Service Management Technologies05:21
      • 10.27 Planning and Implementing Service Management Technologies01:20
      • 10.28 Planning and Implementing Service Management Technologies00:42
      • 10.29 Planning and Implementing Service Management Technologies01:46
      • 10.30 Planning and Implementing Service Management Technologies00:39
      • 10.31 Type of Knowledge Management Tools01:29
      • 10.32 Implementing the Collaboration for Process Execution00:41
      • 10.33 Implementing the Collaboration for Process Execution02:03
      • 10.34 Implementing the Collaboration for Process Execution01:21
      • 10.35 Technology Considerations for Implementing Config. Mgmt (1 of 3)01:58
      • 10.36 Technology Considerations for Implementing Config. Mgmt (2 of 3)02:57
      • 10.37 Technology Considerations for Implementing Config. Mgmt (3 of 3)01:54
      • 10.38 Scenario and Questions00:13
      • 10.39 Answers00:09
      • 10.40 Answers00:06
      • 10.41 Learning Unit Summary01:21
      • 10.42 Quiz
      • 10.43 Scenario
    • Learning Unit 11 - Summary Exam preparation and directed studies 01:04
      • 11.1 Summary and Directed Studie00:29
      • 11.2 Directed Studies and glossary00:08
      • 11.3 Checkpoints00:21
      • 11.4 Thank You00:06
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Exam & certification

  • How will I become a ITIL® Intermediate RCV certified?

    To be eligible for the examination leading to the ITIL RCV Certificate, you must fulfill the following requirements:
    • Undertake at least 30 contact hours (hours of instruction, excluding breaks) with an Accredited Training Organization (ATO) or an accredited e-learning solution for this syllabus as part of a formal, approved training program.
    • Two to four years of professional experience working in IT service management is highly desirable
    • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications.)
    • It is also recommended that candidates complete a minimum of 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Transition and ITIL Service Operation core guidance in preparation for the examination, specifically Chapter 2: Service Management as a Practice.

  • What do I need to do to unlock my Simplilearn certificate?

    Online Self-paced Learning: Complete 85% of the course.

  • Until when can I procure voucher from Simplilearn?

    Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase.In the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • How frequently does the exam fee change?

    Exam prices are governed by the certification body and can change. Price changes are typically announced during the end of the calendar year. If the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • What is the validity of my exam voucher?

    Exam vouchers are valid for 1 year from the date of issuance. If you do not book the exam within 1 year from purchase of voucher, you will need to buy the voucher again per the actual price.
     

  • How will I take the exam?

    For customers outside India, web-based exam vouchers will be booked, and for India customers, only paper-based exam will be booked. Customers are expected to book the exam before the expiration of validity of their course.

  • I would like to book paper-based exam in India, what is the process?

    You can book the paper-based exam by contacting our team and visiting any of the centers below to take the exam.

    City Days Timings
    Bangalore Saturday & Sunday 08:00 AM - 08:00 PM
    Weekdays 08:00 AM - 08:00 PM
    Chennai Saturday 09:00 AM - 06:00 PM
    Hyderabad Saturday 09:00 AM - 06:00 PM
    Pune Saturday 09:00 AM - 06:00 PM
    Mumbai Saturday 09:00 AM - 06:00 PM
    Delhi Saturday 09:00 AM - 06:00 PM
    Kolkata Saturday 09:00 AM - 06:00 PM

  • Does the course fee include in examination fees as well?

    Yes, the course fee is inclusive of the examination fee.

  • How do I schedule my exam?

    For assistance in scheduling your exam, reach out to the sales consultant (inside sales manager) or raise a request to the support team of Simplilearn.  

  • Can I ask for refund of exam voucher cost once its issued to me?

    No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.

Reviews

Anilkishore Govindavajhula
Anilkishore Govindavajhula Bangalore

Very good and to the point training. The trainer had very good expertise & examples to illustrate.

Vivek Ganesh
Vivek Ganesh Infosys, Mumbai

Extremely well covered exhaustive syllabus!

Evandro Dunck
Evandro Dunck Rio De Janeiro

Excellent course. Provides the necessary information about the processes in theory and practice. Great course!

Chun Hin Lau
Chun Hin Lau Ottawa

This is a good course and it helped a lot to understand important ITIL concepts.

FAQs

  • How do I enroll for the online training?

    You can enroll for this training on our website and make an online payment using any of the following options: 
    • Visa Credit or Debit Card
    • MasterCard
    • American Express
    • Diner’s Club
    • PayPal
    Once payment is received you will automatically receive a payment receipt and access information via email.

  • What is included with the training?

    You will get access to our e-learning content, practice simulation tests and an online participant handbook that cross references the e-learning to reinforce what you’ve learned.

  • Can I cancel my enrollment? Will I get a refund?

    Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. To learn more, you can view our Refund Policy.

  • Do you provide a money back guarantee for the training programs?

    Yes. We do offer a money-back guarantee for many of our training programs. Refer to our Refund Policy and submit refund requests via our Help and Support portal.

  • Can I extend the access period?

    Yes, you can extend the access period by paying an additional fee. Please contact our Help and Support portal for more information.

  • Where and how can I access the e-learning content? Are there any limitations?

    Once you register for a course by paying the course fee, you will have 24/7 access to the e-learning content on our website. An automated course purchase confirmation email will guide you through the process.

  • I am not able to access the online courses. Whom should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, select the Live Chat link or contact Help & Support.

  • I’d like to learn more about this training program. Whom should I contact?

    Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.

  • What certification will I receive after completing the training?

    After successful completion of the training, you will be awarded the course completion certificate along with 19 PDUs. Once you successfully pass the exam, you will receive the official certification from the exam body.

    Our Bangalore Correspondence / Mailing address

    # 53/1 C, Manoj Arcade, 24th Main, 2nd Sector, HSR Layout, Bangalore - 560102, Karnataka, India.

    • Disclaimer
    • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.